Showing posts with label Israel PR. Show all posts
Showing posts with label Israel PR. Show all posts

Thursday, June 4, 2015

The Eurovision song contest and what Israel can learn from it

...While peace is obviously a good thing, and it would be nice if Israel could achieve it, it isn’t Israel’s raison d’etre. Israel’s raison d’etre is to create a thriving Jewish state in the Jewish people’s historic homeland – something at which it has been stunningly successful.

Evelyn Gordon..
Analysis from Israel..
03 June '15..

Israeli PR’s focus on the peace process highlights the country’s failures rather than its successes, and people dislike failures

Commenting last week on Israel’s surprising ninth-place Eurovision finish, achieved thanks to votes from millions of usually anti-Israel Europeans, Avshalom Halutz of Haaretz wrote sarcastically that the dramatic improvement over previous results “seems to validate Israel’s decision…to send its carefree ‘Golden Boy’ party anthem to Eurovision, after years of trying in vain to find favor with the Europeans with apologetic and hypocritical songs about peace and tolerance, and failed gimmicks like candlelight or a duet between a Jewish and an Arab singer.” Despite being an exaggeration, there’s something to what he says. And it’s something that goes to the heart of what’s wrong with Israel’s public diplomacy effort.

Because while most of Israel’s Eurovision entries don’t actually focus on peace (aside from the one Jewish-Arab duet Halutz mentioned), its real-world public diplomacy definitely does. Indeed, public relations experts have told us for years that only by constantly stressing Israel’s desire for peace can it possibly win Western hearts. Yet somehow, this “expert” strategy keeps failing – and this failure shouldn’t actually surprise anyone.

To understand why, consider one of history’s epic PR battles: the American-Soviet one. During their five-decade Cold War, Americans and Soviets fought militarily, economically and diplomatically. But they also waged a worldwide battle for public opinion – just as Israel and the Palestinians are doing (on a smaller scale) today. The USSR, for instance, funded pro-Communist front groups throughout the West, while America created global radio stations like Voice of America and Radio Free Europe.

But ultimately, America won on the PR front no less decisively than it did on other fronts. So it’s worth examining how and why.

Clearly, one factor is that America invested heavily in this fight – something Israel, unlike the Palestinians, has signally failed to do. But since the Soviets also invested massively in public diplomacy, resources alone can’t explain America’s victory.

Another factor is that America had a genuinely compelling narrative to tell about itself: one of freedom, opportunity and economic growth. But at least initially, the Soviet narrative – of economic development combined with equality and social justice – seemed no less compelling. Indeed, the Communist vision attracted millions of adherents worldwide throughout the Cold War.

So why did America’s vision ultimately triumph over the equally compelling Communist one? The answer is that America sold a vision it could actually deliver on: America really did provide freedom, opportunity and economic development. In contrast, as the decades passed, it became increasingly clear that the USSR couldn’t deliver on its vision. The Soviet Union ultimately provided neither equality nor social justice nor economic growth. And a failed promise is not a compelling narrative; it provokes deep disappointment that can easily morph into anger and disgust.

Yet a failed promise is precisely what Israel has been trying to sell the world for 20 years now. For two decades, the main story Israel has told about itself is that it wants peace. And since peace is clearly an attractive value, this story initially generated global enthusiasm.

But 20 years later, Israel still hasn’t achieved peace – which means that judged on its own terms, Israel is a failure. And a failure is the opposite of a compelling story: It provokes disappointment, anger and disgust.

Tuesday, July 20, 2010

How Israel Can Win the PR War


Evelyn Gordon
Contentions/Commentary
19 July '10

In yesterday’s post, I focused on a disturbing incident described by PR guru Frank Luntz in a Jerusalem Post interview — an incident in which American Jewish college students proved utterly unwilling or unable to defend Israel. But Luntz also offered a constructive strategy for how to improve this situation.

Again, he used an example to illustrate his point: a meeting with a group of “high income, high education, politically connected” Brits who were “so hostile to Israel” that “I’d given up … There was no message that resonated remotely well with them. And I finally said ‘to hell with it. We’ll give them the Hamas Charter’” — or, more accurately, a “word for word” version taken from Hamas’s website and then “edited down to one page.”

The results surpassed his wildest expectations: at the end, “28 of the 30 said, ‘How dare Israel negotiate with these people?’”

Luntz’s point is simple: when people have preconceived notions about Israel, it’s very hard to dislodge those notions — to convince them, for instance, that Israel did not wantonly target civilians in last year’s war in Gaza, or has not created a humanitarian crisis there by its blockade. But it is possible to persuade them that no matter how bad Israel is, its enemies are much, much worse — and therefore even someone who dislikes Israel should nevertheless back it against those enemies.

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Wednesday, June 16, 2010

Why Israel Cannot Solve Its PR Challenge (or, It's The Message, Stupid!)


Soccer Dad
15 June '10

I received the following by e-mail:

Why Israel Cannot Solve Its PR Challenge (or, It's The Message, Stupid!)

By Glenn Jasper


I spend my days helping clients develop and implement PR campaigns designed to promote the company in such a compelling way that its key audience will respond positively to what the company is communicating. Ultimately, the goal is always to build momentum and help the company achieve its potential.

So given that professional experience, it should be relatively simple to diagnose the PR problems Israel is having and prescribe a certain program to improve the situation.

And it is simple, but not in the way you might think.

Much has been written over the past few weeks - ever since "The Flotilla Affair" - about the overall weakness of Israel's PR, both when crises hit and in general. And they all brought wonderful examples of how and why Israel's PR has missed the mark.

But I'm afraid they've missed the mark as well.

One example lamented Information Minister Yuli Edelstein's frustrating cell phone contact system. But that is wrong, because fixing Edelstein's voicemail wouldn't help fight the incredible PR machine our enemies have built.

Another article suggested that as long as Israel is not able to separate the politics from the tourism, Jerusalem's tourism industry is going to suffer. But again, that is incorrect. Jerusalem is the center of the religious universe, and as such is going to be the hottest point on Earth for conflict. That is the deal and we must all understand and even embrace that. But this is irrelevant as well, in terms of the larger question about Israel's PR, although we are getting closer to the point.

Another PR complaint over the years has been the lack of Israel spokespeople who are able to speak strong English. Well, we now have Mark Regev at the wheel, one of the best I've ever seen, as well as Michael Oren in the U.S., who is fantastic.

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Friday, June 4, 2010

Lessons from this week for Israel’s PR Operation


Dr.Aaron Lerner
IMRA
Weekly Commentary
03 June '10

All the PR recommendations about “re-branding Israel” notwithstanding, once again it turns out that the answer really isn’t photos of girls in bikinis or even news about the fantastic time gays have in Tel Aviv, but instead a cogent and timely presentation of an explanation of what we are doing, why we are doing it and why we can do it.

Emphasis on the “timely”.

We had an event that took place pretty much at a time and place of our choosing.

And as a bonus, we even had some extra time to prepare for the event as the boats were delayed for a variety of reasons.

Regardless of the anticipated outcome of the operation, we knew that we had to provide the international media covering the operation with material that they could readily use that explained how we justified the move – both in terms of the context of the operation (e.g. the security dangers associated with smuggling, etc.) and the legality of the operation. We wanted this out both quickly and in formats that made it easy for the media to cut and paste it into their presentations as reporters struggled with the need to provide a constant stream of material ASAP to their employers.

And again, regardless of the anticipated outcome of the operation, we knew that we would be engaged in a race to provide images of the story so that the media in its desire to broadcast pictures instead of being limited to talking heads would basically have no choice but to air our material.

With all the respect in the world that I have for the hardworking people in the Government and IDF – this didn’t happen.

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Monday, January 11, 2010

Too busy in a "knife fight" for PR?


CAMERA/Snapshots
10 January '10

Writing in Newsweek, Michael Hersh discusses "Israel's PR Problem" and what to do about it:

To survive in the long run, Israel must get better at fighting for itself on the "new battlefield" of world opinion, as a just-released study calls it. The only way to do so is to develop a long-term strategy and to go on the offensive. Israel is fiercely effective at taking the offensive militarily as well as technologically—as Dan Senor and Saul Singer point out in their new book, Start-Up Nation—but somehow it remains chronically inept at promoting its interests aggressively. The Israeli government continues to see this issue as a secondary matter of little substance. Its attitude seems to be: Why bother? The world isn't with us anyway. Never will be.
Hence, during the 2006 Lebanon war, then-P.M. Ehud Olmert never bothered to hold a news conference explaining himself in English. And in the middle of the 2005 disengagement from Gaza, when Israeli soldiers had to uproot whole towns of anguished Israeli citizens, the government failed to develop a PR campaign to win global sympathy. "When I asked them about their 'press strategy,' they just sort of looked at me. They didn't have one," says Senor, who served as communications strategist for the U.S. occupation authority in Iraq. "Whether it's tactics or strategy, they're terrible at it. Their attitude is, they're busy in a knife fight and don't have the time."

Update: Ami Isseroff replies that it's not all Israel's fault:

But all the PR expertise in the world, and all the budget in the world will not solve the problem of Israeli public relations. According to Hirsh for example, it is Israel's fault that Mahmoud Ahmadinejad, the Iranian dictator, upstaged Benjamin Netanyahu when they were both in New York. ...


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